Thank you for using our IGR Platform and QRPay Platform. We want to ensure that you are completely satisfied with our services. If for any reason you are not satisfied, we offer a refund policy as follows:
You may be eligible for a refund if:
You have purchased a subscription or paid for a service on our platform within the last 30 days.
You have not used or activated the purchased service or subscription.
You have encountered technical difficulties or errors that prevent you from using our services.
To request a refund, please contact our customer support team at firstname.lastname@example.org. Please provide your order number, the date of purchase, and the reason for the refund request. We will review your request and issue a refund if it meets our eligibility criteria.
We will process your refund request within 5 business days of receiving it. Please note that it may take an additional 5-10 business days for the refund to appear on your account, depending on your bank or credit card issuer.
We reserve the right to refuse a refund in the following circumstances:
You have used or activated the purchased service or subscription.
You have not contacted our customer support team within 30 days of the purchase.
You have violated our terms of service or engaged in fraudulent activity.
You have purchased our services through a third-party vendor or reseller.
If you have any questions or concerns about our refund policy, please contact us at :
Head Office: No. 502 BUK Road, Kano Opposite Bayero University Kano Nigeria.
Phone: +234 8033099431, +234 8069354904, + 234 7088404992
We appreciate your business and strive to provide excellent customer service.